Frequently Asked Questions
Everything you need to know about our artisanal treats and delivery.
How do you ensure the freshness of my order during shipping?
We use temperature-controlled packaging and insulated liners for all perishable items to ensure they arrive at your doorstep in perfect condition, regardless of the weather.
Are your products suitable for people with specific dietary restrictions?
Coracao offers a wide range of vegan, gluten-free, and organic options. Please check the detailed ingredient list on each product page for specific allergen information.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your treats delivered sooner.
Do you offer international shipping?
Currently, we only ship within the continental United States to maintain the quality and integrity of our food products during transit.
How should I store my Coracao chocolates and snacks?
For the best experience, store our products in a cool, dry place away from direct sunlight. Refrigeration is recommended for certain items during summer months.