Returns & Exchanges

At Coracao, we stand behind the quality of our organic chocolates and offer a satisfaction guarantee to ensure you love every bite. Due to the perishable nature of our products, we offer replacements or store credit for any items that arrive damaged or do not meet our premium standards.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please examine your chocolates immediately to ensure they arrived in perfect condition and have not been affected by transit temperatures.

• 2.
  Contact Support

  If there is an issue with your order, email our team within 7 days of delivery with your order number and a photo of the product in question.

• 3.
  Quality Review

  Our culinary team will review your request within 48 hours to determine if a replacement, refund, or store credit is the best solution for your situation.

• 4.
  Resolution Delivery

  Once approved, we will immediately process your replacement shipment or issue a credit to your account so you can continue enjoying your favorite treats.